Create Support Tickets

Offer Wall API Parameters

API parameters pubID, adwallID, and api_key can be found via the "API Details" link next to your profile at Your Offer Wall Profiles.

If you would like us to notify you whenever an offer is completed (lead generated), set up a server postback.

Create Support Tickets

One of the benefits of the Adscend offer wall is that we handle support. The offer wall view from the SDK has a built-in support pane where users can file a ticket. Using our API, you can also create a support ticket directly using this built-in method.

Response 400 when validation failed.

Response 404 when adwallId doesn't exist for the pubId specified.

POST:

http://adscendmedia.com/adwall/api/publisher/{pubId}/profile/{adwallId}/user/{subid1}/tickets.json?name={name}&email={email}&subject_id={subject_id}&message={message}&offer_name={offer_name}&completed_at={2015-07-22}&proof_image_url={url_to_image}&proof_video_url={url_to_video}

Parameters   Description Type
pubId Required Your publisher ID Number
adwallId Required Your Offer Wall profile ID Number
subid1 Required Your user's primary unique identifier. Maximum length of 60. String
name Required Name of user. Maximum length of 80. String
email Required Email of user. Maximum length of 80. String
subject_id Required 1 = Not credited, 2 = Misdirecting offer, 3 = Other Number
message Optional Message of user. Required if subject_id is "2" or "3". Maximum length of 200. String
offer_name Optional Name of the offer in question. Required if subject_id is "1". Maximum length of 90. String
completed_at Optional Date the offer was completed (applicable to "not credited" subject).
Required if subject_id is "1". Example: 2015-07-22		 String
proof_image_url Optional Link to image (screenshot)
Example: https://storage.s3.amazonaws.com/proofs/proof_img_659ec27412305.jpg
Supported image extensions: 'jpg', 'jpeg', 'png', 'svg' 		String
proof_video_url Optional Link to video (screencast)
Example: https://storage.s3.amazonaws.com/proofs/proof_video_659ec27412305.mp4
Supported video extensions: 'avi', 'mp4', 'mov', 'qt', 'quicktime'

Important: URLs from online streaming services such as "YouTube" or "Steamable" are not supported! 		String

Response 201

Content-Type: application/json

{
  "ticket_id": 73812
}